Delete your account
You can delete your Shopilo account — and the personal data associated with it — at any time. Deletion is free of charge and does not require a reason. This page describes both ways to do it: directly in the Shopilo mobile app, or by contacting us.
Option 1: Delete your account in the app (fastest)
- Open the Shopilo app and sign in.
- Go to Profile.
- Tap Delete account and confirm.
Your account is deactivated immediately and permanently deleted after a 30-day grace period. If you change your mind, sign in again within those 30 days and follow the prompt to cancel the deletion request.
Option 2: Request deletion by email
If you no longer have the app installed, or prefer not to use it, email us at [email protected] from the email address your account is registered with. Shopilo accounts are held per country site, so please mention the Shopilo site you use. You can use the pre-filled links below for your region:
- United States — Shopilo app (US)
- România — shopilo.ro
- France — shopilo.fr
- Deutschland — shopilo.de
- Italia — shopilo.it
- España — shopilo.es
- Österreich — shopilo.at
- Danmark — shopilo.dk
We will verify the request and confirm the deletion by email. The same 30-day grace period applies.
What is deleted, and what we may keep
Deleting your account removes or irreversibly anonymises the personal data linked to it: your email address, profile details, followed stores and newsletter subscriptions. Some data may be retained for a limited period after deletion where we are legally required to keep it (for example records needed to comply with tax or commercial law), as described in the retention section of our Privacy Policy.
Deleting the app from your device does not delete your account — use one of the two options above.
This page is operated by DontPayFull SRL, Bucharest, Romania, the data controller for the Shopilo mobile app. See the Legal Notice for full company details.